Refund Policy

Canceling is intended to stop future renewals while preserving access through the current paid period. It does not automatically reverse a payment already processed.

Owners will be able to contact Support about duplicate charges, unauthorized transactions, technical billing errors, or another payment dispute. Requests will be reviewed against provider records and applicable requirements. The final eligibility rules, request deadline, processing time, and treatment of partial months require owner and professional approval before launch.

Approved refunds must be issued through the payment provider and may take additional time to appear depending on the payment method and financial institution. Qonivo will not ask customers to provide complete card or wallet credentials.